Refund Policy
Policy Overview
CSS Industry is committed to providing high-quality creative, branding, marketing, sponsorship, consulting, and event support services. Due to the customized, strategic, and time-sensitive nature of our services and digital deliverables, all sales are final unless otherwise stated in writing.
This policy applies to all services, including but not limited to:
Sponsorship packets
Marketing materials
Brand strategy services
Event planning services
Event consulting
Social media strategy
Graphic design services
Website or funnel development
Digital templates
Workshops, seminars, and classes
Coaching or consulting sessions
Event tickets and registrations
No Refund Policy
All Sales Are Final
Once payment has been submitted and services have been purchased, all sales are considered final and non-refundable.
Due to the immediate allocation of time, planning, creative direction, communication, and project preparation, CSS Industry does not offer refunds for completed, partially completed, active, or unused services.
By purchasing services from CSS Industry, the client acknowledges and agrees that work may begin immediately upon payment or project onboarding.
Immediate Resource Allocation
Upon engagement, CSS Industry begins dedicating resources to the client project, including but not limited to:
Creative planning
Strategy development
Research
Brand analysis
Communication and consultations
Design preparation
Project scheduling
Administrative setup
Because work begins immediately and projects are customized for each client, refunds are not feasible.
Promotional Pricing & Discounted Services
Services, templates, products, or packages purchased during promotional sales, discounted pricing, bundle offers, or special campaigns are non-refundable.
These discounted rates are offered as limited-time opportunities and are excluded from refunds, credits, or exchanges.
Client Satisfaction Commitment
While CSS Industry maintains a strict no-refund policy, we are committed to delivering professional and quality service.
If concerns arise regarding a project, clients are encouraged to contact our team directly so we may review the matter and determine an appropriate resolution when possible.
Our goal is to ensure professionalism, communication, and a positive client experience throughout the process.
Partial Refund Consideration
In limited circumstances, CSS Industry may consider a partial refund if:
A project has not substantially progressed;
The client becomes unresponsive for an extended period; or
The client is unable to proceed due to business readiness issues.
If approved, any partial refund determination will be made solely at the discretion of CSS Industry and may account for work already completed, time invested, consultations provided, planning, research, communication, and administrative costs.
Service Hold & Cancellation Policy
Project Holds
If a client requests to place a project or service on hold, or becomes non-responsive during the project process, CSS Industry requires written confirmation to resume services within five (5) business days unless otherwise agreed upon.
If confirmation is not received within that timeframe, the project may be considered inactive and subject to cancellation.
No refunds will be issued for cancelled or inactive projects.
Clients seeking to resume services after cancellation may be required to pay a reinstatement fee or re-enroll at current pricing.
Why Timelines Matter
Creative, branding, sponsorship, and marketing projects often operate on strict timelines connected to:
Event dates
Sponsorship opportunities
Marketing campaigns
Launch schedules
Vendor deadlines
Printing timelines
Promotional windows
Delays in communication or approvals may impact project completion timelines and overall results.
Client Priority Policy
CSS Industry manages client projects based on workflow scheduling, project scope, and deadline requirements.
Priority Structure Includes:
Overdue or delayed client projects
Current projects with approaching deadlines
New client onboarding and scheduling
Projects are prioritized according to production timelines, complexity, revisions, and responsiveness from the client.
CSS Industry reserves the right to manage workflow in the order necessary to maintain service quality and operational efficiency.
Revision Policy
Included Revisions
Clients are provided an initial review period for feedback and revisions.
Unless otherwise stated in writing, projects include one round of revisions during the designated revision window.
The revision period begins once the deliverable is sent to the client for review.
Revision Window
Clients must submit revision requests within two (2) business days of receiving the draft or completed deliverable.
If no revisions or approvals are submitted within the allotted timeframe, the project may be considered approved and finalized.
Additional Revisions
Additional revisions requested after the designated revision period may require an additional revision fee.
Major redesigns, scope changes, additional concepts, or content rewrites beyond the original agreement are not considered standard revisions and may require a new invoice or updated project scope.
Minor corrections involving spelling, formatting, or technical errors may be corrected without additional fees at CSS Industry’s discretion.
Turnaround Times
Estimated turnaround times are provided based on the scope of work and current project schedule.
Turnaround timelines may vary depending on:
Client responsiveness
Scope changes
Requested revisions
Delayed content submissions
Vendor or printing delays
Event timelines
CSS Industry is not responsible for delays caused by missing client materials, delayed approvals, or incomplete project information.
Intellectual Property
Upon final payment, approved final deliverables created specifically for the client become the client’s property unless otherwise stated.
CSS Industry reserves the right to:
Display completed work in portfolios or marketing materials
Retain ownership of drafts, templates, concepts, and unused designs
Reuse general frameworks, strategies, or non-exclusive creative methods
Clients may not resell, redistribute, or reproduce CSS Industry templates, proprietary materials, or educational resources without written permission.
Chargeback Policy
By purchasing services from CSS Industry, the client agrees not to initiate chargebacks or payment disputes for services rendered, active projects, digital products, consultations, or completed work.
In the event of a chargeback:
CSS Industry reserves the right to suspend all services immediately;
Any completed work remains the property of CSS Industry until payment disputes are resolved;
Additional collection or legal fees may apply where permitted by law.
Independent Contractor Status
CSS Industry operates as an independent contractor and is solely responsible for its own business operations, taxes, insurance, staffing, and project execution methods.
Nothing in this agreement creates a partnership, joint venture, or employment relationship between the client and CSS Industry.
Confidentiality
Both parties agree to maintain confidentiality regarding sensitive business information, project materials, pricing, strategies, and proprietary information shared throughout the course of the working relationship.
Limitation of Liability
CSS Industry is not liable for:
Business losses
Missed sponsorship opportunities
Printing errors by third-party vendors
Marketing performance outcomes
Event cancellations
Delayed approvals
Technical failures
Indirect or consequential damages
Clients acknowledge that results may vary depending on implementation, timing, audience engagement, and external business factors.
Agreement Acknowledgment
By purchasing or engaging in services with CSS Industry, the client acknowledges that they have read, understood, and agreed to these policies and terms in full.
© 2025. All rights reserved.
Join Success City!
Refund Policy